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WhatsApp updates its privacy policy before full launch of its payment service in India

WhatsAppPrivacy Policy

Over one million users are “testing” the new WhatsApp payment feature in India.

On June 23rd, 2018 WhatsApp stated that it is updating its services and privacy policy terms before the full launch of the service to “reflect the addition of payment interoperability features.”

WhatsApp has 200 million users in India and 1.5 billion users globally and one million users are testing its new payment feature in India. A WhatsApp spokesperson told PTI that “We’ll be updating our WhatsApp payments Service and Privacy Policy terms to provide simpler language on how the payments feature operates…..It also reflects the addition of payment interoperability features that we have added since the beta started.”

A spokesperson for WhatsApp stated that the App owned by Facebook is working closely with bank partners, National Payments Corporation of India (NPCI) and also the Indian government on the entire payments process. The NPCI has granted WhatsApp permission to help aid financial transaction with banks via Unified Payments Interface (UPI). The spokesperson further added, “We still do not have a launch date but this terms and policy update brings us one step closer to full launch.”

Paytm, one of the company’s competitors has been in beta testing for the last few months and industry watchers expect the company to launch the full service in the next few weeks

WhatsApp spokesperson said that “We’ve added new features like interoperability that requests additional information from users of WhatsApp payments  and  of any BHIM UPI-enabled app.” WhatsApp collects the information of when a user sends, receive or request a payment. The date time and reference number of the transition are also collected.

WhatsApp takes “All the information we have to operate, provide, improve, understand, customize, support, and market our services”. The spokesperson added, “This includes using the information to provide payments and customer support, to protect you and others using our services from fraud, abuse, or other misconduct, and to review your account activity….. to determine whether you continue to meet our Service Terms and Payments Terms.”